1. Ensure that applications for registration as exporters, suppliers, processor,graders and jetty operators are approved within 3 days of receipt of the applications;
2. Ensure that applications for the renewal of registration is approved within 2 days of receipt of the complete applications;
3. Ensure that each application for the renewal of export and import licenses are processed online and approved within 30 minutes of receipt;
4. Carry out timber inspection services on export consignments on the date of inspection requested, provided the application is received at least a day prior to the inspection date;
5. Ensure full payment is made within 12 days after receipt of invoices;
6. Conduct the Timber Verification Service in the period not exceeding 10 days after receipt of application;and
7. Provide feedback to all trade inquiries received within 2 days.

MTIB'S Client Charter's Achievement 2019 (Jan - December 2019)

Charter		Meets Time Period / Standards Customer Charter		Period Exceeding Standard / Client Charter Standards		Total Services
		Total Meets Standards1	% Meets Standard2	Total Exceeding Standards3	% Total Exceeding Standards4
Ensure the applications for registration as exporters, suppliers, processor, graders and jetty operators are approved within 3 days of receipt of the application.		220	100	-	-	220
Ensure the application for the renewal of registration is approved within 2 days of receipt of the complete applications.		1,416	100	-	-	1,416
Ensure that each application for the renewal export and import licenses are processed online and approved within 30 minutes of receipt.	Export License	79,328	99.4	452	0.6	79,780
	Import License	8,488	100	-	-	8,488
Carry out timber inspection services on export consignments on the date of inspections requested, provided the application is received at least a day prior to the inspection date.		73,353	99.9	49	0.1	72,402
Ensure full payment is made within 12 days upon receipt of invoices.		2,581	100	-	-	2,581
Conduct the Timber Verification Services in the period not exceeding 10 days after receipt of application.		158	100	-	-	158
Provide feedback to all trade inquiries received within 2 days.		210	100	-	-	210

1. Number of services delivered to meet the time / to the standards set
2. Percentage of services delivered to meet the time / to the standards set
3. Number of services delivered over a period of time / the standards set
4. Percentage of services delivered over a period of time / the standards set

Last Updated: 28 September 2020