Client's Charter
- Ensure that applications for registration as exporters, suppliers, processor,graders and jetty operators are approved within 3 days of receipt of the applications;
- Ensure that applications for the renewal of registration is approved within 2 days of receipt of the complete applications;
- Ensure that each application for the renewal of export and import licenses are processed online and approved within 30 minutes of receipt;
- Carry out timber inspection services on export consignments on the date of inspection requested, provided the application is received at least a day prior to the inspection date;
- Ensure full payment is made within 12 days after receipt of invoices;
- Conduct the Timber Verification Service in the period not exceeding 10 days after receipt of application;and
- Provide feedback to all trade inquiries received within 2 days.
MTIB'S Client Charter's Achievement 2019 (Jan - December 2019)
Charter | Meets Time Period / Standards Customer Charter | Period Exceeding Standard / Client Charter Standards | Total Services | |||
---|---|---|---|---|---|---|
Total Meets Standards1 | % Meets Standard2 | Total Exceeding Standards3 | % Total Exceeding Standards4 | |||
Ensure the applications for registration as exporters, suppliers, processor, graders and jetty operators are approved within 3 days of receipt of the application. | 220 | 100 | - | - | 220 | |
Ensure the application for the renewal of registration is approved within 2 days of receipt of the complete applications. | 1,416 | 100 | - | - | 1,416 | |
Ensure that each application for the renewal export and import licenses are processed online and approved within 30 minutes of receipt. | Export License | 79,328 | 99.4 | 452 | 0.6 | 79,780 |
Import License | 8,488 | 100 | - | - | 8,488 | |
Carry out timber inspection services on export consignments on the date of inspections requested, provided the application is received at least a day prior to the inspection date. | 73,353 | 99.9 | 49 | 0.1 | 72,402 | |
Ensure full payment is made within 12 days upon receipt of invoices. | 2,581 | 100 | - | - | 2,581 | |
Conduct the Timber Verification Services in the period not exceeding 10 days after receipt of application. | 158 | 100 | - | - | 158 | |
Provide feedback to all trade inquiries received within 2 days. | 210 | 100 | - | - | 210 |
2. Percentage of services delivered to meet the time / to the standards set
3. Number of services delivered over a period of time / the standards set
4. Percentage of services delivered over a period of time / the standards set