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Last Update: 25-04-2018 [cached @19:13]
  Client Charter and PerformanceIn The News

MTIB Client's Charter

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CLIENT'S CHARTER

  1. Ensure that applications for registration as exporters, suppliers, processor,graders and jetty operators are approved within 3 days of receipt of the applications;
  2. Ensure that applications for the renewal of registration are approved within 2 days of receipt of the complete applications;
  3. Ensure that each application for the renewal of export and import licenses are processed online and approved within 30 minutes of receipt;
  4. Carry out timber inspection services on export consignments on the date of inspection requested, provided the application is received at least a day prior to the inspection date;
  5. Ensure full payment is made within 12 days after receipt of invoices;
  6. Conduct the Timber Verification Service in the period not exceeding 3 days after receipt of application;and
  7. Provide feedback to all trade inquiries received within 2 days.

MTIB'S CLIENT CHARTER'S ACHIEVEMENT (FEBRUARY 2018)

CharterMeets Time Period / Standards Customer CharterPeriod Exceeding Standard / Client Charter StandardsTotal Services
Total Meets Standards*% Meets Standard**

Total Exceeding Standards
***

% Total Exceeding Standards ****
Ensure the application for registration as exporters, suppliers, processor, graders and jetty operators are approved within  3 days of receipt of the application;
58100%0058
Ensure the application for the renewal of registration is approved within 2 days of receipt of the complete application; 212100%00212
Ensure that each application for the renewal export and import licenses is processed online and approved within 30 minutes of receipt;
Export License13,50999.7380.313,547 
Import License1067100%001067
Carry out timber inspection services on export consignments on the date of inspections requested, provided the application is received at least a day prior to the inspection date; 12,118100%0012,118
Ensure full payment is made in 12 days upon receipt of invoices; 504100%00504

Conduct the  Timber Verification Services in the period not exceeding 3 days after receipt of application;

32100%0032
Provide feedback to all trade inquiries received within 2 days.16100%0016

* Number of services delivered to meet the time / to the standards set
** Percentage of services delivered to meet the time / to the standards set
*** Number of services delivered over a period of time / the standards set
**** Percentage of services delivered over a period of time / the standards set

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