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Last Update: 26-04-2017 [cached @20:33]
  Client Charter and PerformanceIn The News

MTIB Client's Charter

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CLIENT'S CHARTER

  1. Ensure that applications for registration as exporters, suppliers, processor,graders and jetty operators are approved within 3 days of receipt of the applications;
  2. Ensure that applications for the renewal of registration are approved within 2 days of receipt of the complete applications;
  3. Ensure that each application for the renewal of export and import licenses are processed online and approved within 30 minutes of receipt;
  4. Carry out timber inspection services on export consignments on the date of inspection requested, provided the application is received at least a day prior to the inspection date;
  5. Ensure full payment is made within 12 days after receipt of invoices;
  6. Conduct the Timber Verification Service in the period not exceeding 3 days after receipt of application;and
  7. Provide feedback to all trade inquiries received within 2 days.

MTIB'S CLIENT CHARTER'S ACHIEVEMENT (JANUARY - FEB 2017)

CharterMeets Time Period / Standards Customer CharterPeriod Exceeding Standard / Client Charter StandardsTotal Services
Total Meets Standards*% Meets Standard**

Total Exceeding Standards
***

% Total Exceeding Standards ****
Ensure the application for registration as exporters, suppliers, processor, graders and jetty operators are approved within  3 days of receipt of the application;
30100%0030
Ensure the application for the renewal of registration is approved within 2 days of receipt of the complete application; 227100%00227
Ensure that each application for the renewal export and import licenses is processed online and approved within 30 minutes of receipt;
Export License12,28299123112,405 
Import License469100%00469
Carry out timber inspection services on export consignments on the date of inspections requested, provided the application is received at least a day prior to the inspection date; 10,68199.99%10.0210,682
Ensure full payment is made in 12 days upon receipt of invoices;  371100%00371

Conduct the  Timber Verification Services in the period not exceeding 3 days after receipt of application;

14100%0014
Provide feedback to all trade inquiries received within 2 days.22100%0022

* Number of services delivered to meet the time / to the standards set
** Percentage of services delivered to meet the time / to the standards set
*** Number of services delivered over a period of time / the standards set
**** Percentage of services delivered over a period of time / the standards set

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