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Last Update: 13-02-2018 [cached @19:48]
  Client Charter and PerformanceIn The News

MTIB Client's Charter

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CLIENT'S CHARTER

  1. Ensure that applications for registration as exporters, suppliers, processor,graders and jetty operators are approved within 3 days of receipt of the applications;
  2. Ensure that applications for the renewal of registration are approved within 2 days of receipt of the complete applications;
  3. Ensure that each application for the renewal of export and import licenses are processed online and approved within 30 minutes of receipt;
  4. Carry out timber inspection services on export consignments on the date of inspection requested, provided the application is received at least a day prior to the inspection date;
  5. Ensure full payment is made within 12 days after receipt of invoices;
  6. Conduct the Timber Verification Service in the period not exceeding 3 days after receipt of application;and
  7. Provide feedback to all trade inquiries received within 2 days.

MTIB'S CLIENT CHARTER'S ACHIEVEMENT (JANUARY - DECEMBER 2017)

CharterMeets Time Period / Standards Customer CharterPeriod Exceeding Standard / Client Charter StandardsTotal Services
Total Meets Standards*% Meets Standard**

Total Exceeding Standards
***

% Total Exceeding Standards ****
Ensure the application for registration as exporters, suppliers, processor, graders and jetty operators are approved within  3 days of receipt of the application;
729100%00729
Ensure the application for the renewal of registration is approved within 2 days of receipt of the complete application; 1,243100%001,243
Ensure that each application for the renewal export and import licenses is processed online and approved within 30 minutes of receipt;
Export License85,19199.53790.585,570 
Import License4,591100%004,591
Carry out timber inspection services on export consignments on the date of inspections requested, provided the application is received at least a day prior to the inspection date; 76,43399.99%160.0176,449
Ensure full payment is made in 12 days upon receipt of invoices;  4,889100%004,889

Conduct the  Timber Verification Services in the period not exceeding 3 days after receipt of application;

266100%00266
Provide feedback to all trade inquiries received within 2 days.122100%00122

* Number of services delivered to meet the time / to the standards set
** Percentage of services delivered to meet the time / to the standards set
*** Number of services delivered over a period of time / the standards set
**** Percentage of services delivered over a period of time / the standards set

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