AccessibilityChange to default colorChange to green colorChange to blue color
  Others
Dikemaskini: 22-03-2017
  Client Charter and PerformanceIn The News

MTIB Client's Charter

E-mail Print

CLIENT'S CHARTER

  1. Ensure that applications for registration as exporters, suppliers, processor,graders and jetty operators are approved within 3 days of receipt of the applications;
  2. Ensure that applications for the renewal of registration are approved within 2 days of receipt of the complete applications;
  3. Ensure that each application for the renewal of export and import licenses are processed online and approved within 30 minutes of receipt;
  4. Carry out timber inspection services on export consignments on the date of inspection requested, provided the application is received at least a day prior to the inspection date;
  5. Ensure full payment is made within 12 days after receipt of invoices;
  6. Conduct the Timber Verification Service in the period not exceeding 3 days after receipt of application;and
  7. Provide feedback to all trade inquiries received within 2 days.

MTIB'S CLIENT CHARTER'S ACHIEVEMENT (JANUARY - DEC 2016)

CharterMeets Time Period / Standards Customer CharterPeriod Exceeding Standard / Client Charter StandardsTotal Services
Total Meets Standards*% Meets Standard**

Total Exceeding Standards
***

% Total Exceeding Standards ****
Ensure the application for registration as exporters, suppliers, processor, graders and jetty operators are approved within  3 days of receipt of the application;
317100%00317
Ensure the application for the renewal of registration is approved within 2 days of receipt of the complete application; 1294100%001294
Ensure that each application for the renewal export and import licenses is processed online and approved within 30 minutes of receipt;
Export License77,81099760178,570 
Import License3,119100%003,119
Carry out timber inspection services on export consignments on the date of inspections requested, provided the application is received at least a day prior to the inspection date; 68,21399.99%50.0168,218
Ensure full payment is made in 12 days upon receipt of invoices;  1385100%001385

Conduct the  Timber Verification Services in the period not exceeding 3 days after receipt of application;

14100%0014
Provide feedback to all trade inquiries received within 2 days.22100%0022

* Number of services delivered to meet the time / to the standards set
** Percentage of services delivered to meet the time / to the standards set
*** Number of services delivered over a period of time / the standards set
**** Percentage of services delivered over a period of time / the standards set

Polls

Do you agree that rubberwood stumps can produce innovative products?



Results

Visitor Statistics

mod_vvisit_countermod_vvisit_countermod_vvisit_countermod_vvisit_countermod_vvisit_countermod_vvisit_countermod_vvisit_countermod_vvisit_counter
mod_vvisit_counterToday2529
mod_vvisit_counterYesterday14123
mod_vvisit_counterThis week50753
mod_vvisit_counterLast week104246
mod_vvisit_counterThis month390475
mod_vvisit_counterLast month421027
mod_vvisit_counterAll days23348177