1akses

CLIENT'S CHARTER

  1. Ensure that applications for registration as exporters, suppliers, processor,graders and jetty operators are approved within 3 days of receipt of the applications;
  2. Ensure that applications for the renewal of registration are approved within 2 days of receipt of the complete applications;
  3. Ensure that each application for the renewal of export and import licenses are processed online and approved within 30 minutes of receipt;
  4. Carry out timber inspection services on export consignments on the date of inspection requested, provided the application is received at least a day prior to the inspection date;
  5. Ensure full payment is made within 12 days after receipt of invoices;
  6. Conduct the Timber Verification Service in the period not exceeding 3 days after receipt of application;and
  7. Provide feedback to all trade inquiries received within 2 days.

MTIB'S CLIENT CHARTER'S ACHIEVEMENT (January - October 2018)

Charter Meets Time Period / Standards Customer Charter Period Exceeding Standard / Client Charter Standards Total Services
Total Meets Standards* % Meets Standard**

Total Exceeding Standards
***

% Total Exceeding Standards ****
Ensure the application for registration as exporters, suppliers, processor, graders and jetty operators are approved within  3 days of receipt of the application;
273 100% 0 0 273
Ensure the application for the renewal of registration is approved within 2 days of receipt of the complete application; 1,339 100% 0 0 1,339
Ensure that each application for the renewal export and import licenses is processed online and approved within 30 minutes of receipt;
Export License 73,857 99.2% 531 0.8 74,388
Import License 7,035 100% 0 0 7,035
Carry out timber inspection services on export consignments on the date of inspections requested, provided the application is received at least a day prior to the inspection date; 71,141 99.9% 8 0.1 71,149
Ensure full payment is made in 12 days upon receipt of invoices; 504 100% 0 0 504

Conduct the  Timber Verification Services in the period not exceeding 3 days after receipt of application;

39 100% 0 0 32
Provide feedback to all trade inquiries received within 2 days. 16 100% 0 0 16

* Number of services delivered to meet the time / to the standards set
** Percentage of services delivered to meet the time / to the standards set
*** Number of services delivered over a period of time / the standards set
**** Percentage of services delivered over a period of time / the standards set