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CLIENT'S CHARTER

  1. Ensure that applications for registration as exporters, suppliers, processor,graders and jetty operators are approved within 3 days of receipt of the applications;
  2. Ensure that applications for the renewal of registration is approved within 2 days of receipt of the complete applications;
  3. Ensure that each application for the renewal of export and import licenses are processed online and approved within 30 minutes of receipt;
  4. Carry out timber inspection services on export consignments on the date of inspection requested, provided the application is received at least a day prior to the inspection date;
  5. Ensure full payment is made within 12 days after receipt of invoices;
  6. Conduct the Timber Verification Service in the period not exceeding 10 days after receipt of application;and
  7. Provide feedback to all trade inquiries received within 2 days.

MTIB'S CLIENT CHARTER'S ACHIEVEMENT 2019 (Jan - August 2019)

Charter Meets Time Period / Standards Customer Charter Period Exceeding Standard / Client Charter Standards Total Services
Total Meets Standards* % Meets Standard**

Total Exceeding Standards
***

% Total Exceeding Standards ****
Ensure the applications for registration as exporters, suppliers, processor, graders and jetty operators are approved within  3 days of receipt of the application;
156 100 - - 156
Ensure the application for the renewal of registration is approved within 2 days of receipt of the complete applications; 1,088 100 - - 1,088
Ensure that each application for the renewal export and import licenses are processed online and approved within 30 minutes of receipt;
Export License 58,561 99.4 359 0.6 58,920
Import License 5,883 100 - - 5,883
Carry out timber inspection services on export consignments on the date of inspections requested, provided the application is received at least a day prior to the inspection date; 54,249 99.9 49 0.1 54,298
Ensure full payment is made within 12 days upon receipt of invoices; 2,581 100 - - 2,581

Conduct the  Timber Verification Services in the period not exceeding 10 days after receipt of application;

81 100 - - 81
Provide feedback to all trade inquiries received within 2 days. 75 100 - - 75

* Number of services delivered to meet the time / to the standards set
** Percentage of services delivered to meet the time / to the standards set
*** Number of services delivered over a period of time / the standards set
**** Percentage of services delivered over a period of time / the standards set

34,616