CLIENT'S CHARTER

  1. Ensure that applications for registration as exporters, suppliers, processor,graders and jetty operators are approved within 3 days of receipt of the applications;
  2. Ensure that applications for the renewal of registration is approved within 2 days of receipt of the complete applications;
  3. Ensure that each application for the renewal of export and import licenses are processed online and approved within 30 minutes of receipt;
  4. Carry out timber inspection services on export consignments on the date of inspection requested, provided the application is received at least a day prior to the inspection date;
  5. Ensure full payment is made within 12 days after receipt of invoices;
  6. Conduct the Timber Verification Service in the period not exceeding 10 days after receipt of application;and
  7. Provide feedback to all trade inquiries received within 2 days.

MTIB'S CLIENT CHARTER'S ACHIEVEMENT 2019 (Jan - Mac 2019)

Charter Meets Time Period / Standards Customer Charter Period Exceeding Standard / Client Charter Standards Total Services
Total Meets Standards* % Meets Standard**

Total Exceeding Standards
***

% Total Exceeding Standards ****
Ensure the applications for registration as exporters, suppliers, processor, graders and jetty operators are approved within  3 days of receipt of the application;
55 100 - - 55
Ensure the application for the renewal of registration is approved within 2 days of receipt of the complete applications; 317 100 - - 317
Ensure that each application for the renewal export and import licenses are processed online and approved within 30 minutes of receipt;
Export License 21,444 99.3 105 0.7 21,549 
Import License 2,009 100 - - 2,009
Carry out timber inspection services on export consignments on the date of inspections requested, provided the application is received at least a day prior to the inspection date; 19,964 99.99 25 0.01 19,989
Ensure full payment is made within 12 days upon receipt of invoices; 739 100 - - 739

Conduct the  Timber Verification Services in the period not exceeding 10 days after receipt of application;

24 100 - - 24
Provide feedback to all trade inquiries received within 2 days. 33 100 - - 33

* Number of services delivered to meet the time / to the standards set
** Percentage of services delivered to meet the time / to the standards set
*** Number of services delivered over a period of time / the standards set
**** Percentage of services delivered over a period of time / the standards set