1akses

CLIENT'S CHARTER

  1. Ensure that applications for registration as exporters, suppliers, processor,graders and jetty operators are approved within 3 days of receipt of the applications;
  2. Ensure that applications for the renewal of registration are approved within 2 days of receipt of the complete applications;
  3. Ensure that each application for the renewal of export and import licenses are processed online and approved within 30 minutes of receipt;
  4. Carry out timber inspection services on export consignments on the date of inspection requested, provided the application is received at least a day prior to the inspection date;
  5. Ensure full payment is made within 12 days after receipt of invoices;
  6. Conduct the Timber Verification Service in the period not exceeding 3 days after receipt of application;and
  7. Provide feedback to all trade inquiries received within 2 days.

MTIB'S CLIENT CHARTER'S ACHIEVEMENT (JANUARY - DECEMBER 2017)

 Charter 

Meets Time Period / Standards Customer Charter

 

Period Exceeding Standard / Client Charter Standards

 

Total Services

Total Meets Standards*

 % Meets Standard**

Total Exceeding Standards ***

 

% Total Exceeding Standards ****

Ensure the application for registration as exporters, suppliers, processor, graders and jetty operators are approved within  3 days of receipt of the application;  729 100%  0  729
Ensure the application for the renewal of registration is approved within 2 days of receipt of the complete application;  1243 100%  0 0 1243
Ensure that each application for the renewal export and import licenses is processed online and approved within 30 minutes of receipt; Export License  85,191 99.5 379 0.5 85,570
Import License  4,591 100% 0 4,591

Carry out timber inspection services on export consignments on the date of inspections requested, provided the application is received at least a day prior to the inspection date;

76,433  99.99% 16 0.01 76,449 
Ensure full payment is made in 12 days upon receipt of invoices;   4,889 100%   0 0 4,889
Conduct the  Timber Verification Services in the period not exceeding 3 days after receipt of application;  266 100%  0 0 266
Provide feedback to all trade inquiries received within 2 days. 122 100% 0 0 122

* Number of services delivered to meet the time / to the standards set
** Percentage of services delivered to meet the time / to the standards set
*** Number of services delivered over a period of time / the standards set
**** Percentage of services delivered over a period of time / the standards set